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Eight cardinal sins of online customer service in travel

Web brands are often slammed for their poor customer service – and the travel sector is no exception. A study by Tealeaf and eConsultancy was recently highlighted in eMarketer, using a fabulous...

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Offline touch points still vital for online shopping, travel brochure not dead

Consumers are more likely to have interacted with a travel company online in the past six months than had an in-store experience according to a study. The Multichannel Customer Experience Report,...

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Econsultancy says the top travel INFOGRAPHIC of 2012 was by Monetate

UK ecommerce and marketing service EConsultancy receives dozens of its infographics every week from digital marketers, and it selects a half-dozen favorites each week as models for its 100,000 members...

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