Eight cardinal sins of online customer service in travel
Web brands are often slammed for their poor customer service – and the travel sector is no exception. A study by Tealeaf and eConsultancy was recently highlighted in eMarketer, using a fabulous...
View ArticleOffline touch points still vital for online shopping, travel brochure not dead
Consumers are more likely to have interacted with a travel company online in the past six months than had an in-store experience according to a study. The Multichannel Customer Experience Report,...
View ArticleEconsultancy says the top travel INFOGRAPHIC of 2012 was by Monetate
UK ecommerce and marketing service EConsultancy receives dozens of its infographics every week from digital marketers, and it selects a half-dozen favorites each week as models for its 100,000 members...
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